Refund & Returns Policy
Purchases from Tefuzol may be returned within 14 days from the date of purchase. The item(s) must be unused, and undamaged.
Refund Process
To initiate a return, please follow these steps:
- Contact Customer Support: Email our customer support team at [email protected] with your order details, including the order number and the items you wish to return.
- Provide Reason for Return: Clearly state the reason for the return and any relevant information that might help us process your request more efficiently.
- Follow Return Instructions: Our customer support team will respond with detailed instructions on how to proceed with the return, including the return shipping address and any necessary forms or labels.
- Package Your Return: Ensure the items are securely packaged in their original packaging and in resalable condition. Include any documentation provided by customer support.
- Ship the Items: Send the package to the return address provided. We recommend using a trackable shipping method to ensure the items arrive safely.
Refund Process
- Processing Time: Upon receiving and inspecting your returned items, our refund process typically takes between 3-7 business days. Please note that this timeframe may vary depending on factors such as bank processing times and the method of payment used.
- Refund Method: The refund will be credited back to your original method of payment. If you paid by credit card, the refund will be reflected on your credit card statement.
- Partial Refunds: In certain cases, partial refunds may be issued. This applies to items that are not returned in their original condition, have been damaged during return shipping, or are missing parts or accessories. The amount of the partial refund will be determined based on the condition of the returned items.
Non-Returnable Items
Certain products are not eligible for return, including perishable goods, custom-made items, and gift cards. For specific details, please contact our customer service team.
Notification
Once your refund has been processed, you will receive a notification via email confirming the refund amount and the method used for the refund. If you have any questions or concerns regarding the refund process, please don’t hesitate to reach out to our customer support team at [email protected]. We’re here to assist you every step of the way.