Frequently Asked Questions
Welcome to the Tefuzol FAQ page. Here, you’ll find answers to frequently asked questions. If you need further assistance, please contact us at [email protected].
General Questions
Q: What are the Tefuzol customer service hours? A: Normal business hours are Monday – Saturday 8am – 7pm CST.
Q: How can I place an order? A: To place an order, browse our online catalog, add your chosen items to the shopping cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: When will my order be processed? A: Orders take 3-6 business days to be processed. Orders placed over the weekend will be processed and shipped the next business day.
Q: How can I track my order? A: Once your order has been shipped your way, you’ll receive an email with a link to track the package. By clicking the link, you will be able to check the status of your order once it’s in transit.
Shipping Information
Q: How long does delivery take? A: After processing, delivery within the United States typically takes 4-8 business days. International delivery typically takes 8-10 business days. Delivery times can vary based on your location and other factors.
Q: What are the shipping costs? A: We charge a flat rate of $5.45 for shipping on all orders within the United States, and a flat rate of $9.45 for worldwide shipping.
Payment Details
Q: What payment methods can I use? A: We accept a variety of payment methods including Visa, MasterCard, American Express, JCB, Diners Club, and Discover Card. All payments are processed securely.
Q: When will my credit card be charged? A: For purchases of physical products, you will be charged and invoiced shortly after your order is placed. This includes any preordered or backordered products.
Returns and Refunds
Q: What is your return policy? A: We accept returns for a full refund within 14 days of your purchase. All returned items must be unused, in their original condition, and in the original packaging. Return shipping costs are the responsibility of the customer.
Q: What is the process for returning an item? A: To begin the return process, simply send an email to [email protected] including your order number and reason for return. Our team will promptly respond with detailed instructions on how to return your items.
Q: How long does it take to receive a refund A: Refunds are typically processed within 3-7 business days from the date we receive and inspect your returned items. The refunded amount will be credited back to your original payment method.