Cancellation Policy
We understand that circumstances may change, and you may need to cancel an order. Our Cancellation Policy outlines the guidelines and procedures to ensure a smooth cancellation process for our customers.
Cancellation Period
Customers may cancel their orders within 24 hours of placing them. After this period, orders will be processed, and cancellation requests may not be accommodated.
How to Cancel an Order
To cancel an order, please contact our customer service team at [email protected] with your order number and a request to cancel as soon as possible. We will make every effort to process your cancellation request promptly.
Refund
If your cancellation request is approved and the order has not yet been processed or shipped, a full refund will be issued to your original payment method. Refunds will be processed within 3-7 business days. However, if the order has already been processed or shipped, you may need to wait until you receive the order and then follow our return process for a refund.
Special Conditions
- Pre-Order Items: Cancellations for pre-order items must be requested before the item is shipped.
- Custom or Personalized Items: Cancellations for custom or personalized items may not be eligible once production has begun. Please contact us for more information regarding specific orders.
Non-Cancellable Items
Certain items, such as final sale products, gift cards, and digital products, cannot be canceled.
Late Cancellations
Late cancellation requests, received after the order has been processed or shipped, may not be possible. In such cases, customers may need to proceed with the return process after receiving the items.
Contact Us
If you have any questions or concerns regarding our Cancellation Policy or need assistance with canceling an order, please contact our customer service team at [email protected]. We are here to help and will do our best to assist you with your request.